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(EMAILWIRE.COM, April 11, 2011 ) Downers Grove, IL -- It is a small group of dedicated managers that take on and pass the exam to become a Certified Service Manager, and James Dolbeare for AAA Appliance Service Center® is one of them.
The Certified Service Manager certification (CSM) was developed by the National Electronic Service Dealers Association (NESDA) to provide a means to verify the knowledge needed to manage a modern service business.
The comprehensive exam is approximately 50% general information (laws, regulations, customer and employee relations, etc.), and 50% financial management. Service managers often have the most trouble with the financial section, since there are numerous formulas to learn and utilize. Topics covered by the exam are the various types of businesses, different quality systems, bankruptcy laws, warranties and risk of liability, employee relations and employment pay systems, employment laws, laws about subcontractors, interviewing job applicants, and financial management.
The Certified Service Manager certification is the highest level of recognition for the managerial expertise given by the NESDA.
Diagnosing and repairing today's sophisticated consumer products requires special skills and constant training to keep up to date with changing technologies. Service managers that make the effort to maintain the high level excellence necessary to become a certified service manager are proud of their skills and deserve to be recognized by their profession.
Certification is strictly voluntary and only those who possess extraordinary skills will attempt the rigorous testing procedure.
To learn about Downers Grove Appliance Repair, visit: http://www.downersgroveappliancerepair.com
About AAA Appliance Service Center®:
James Dolbeare operates AAA Appliance Service Center®. Since 1950, their factory trained technicians provide appliance repair and installation services. AAA Appliance is factory authorized for most major brands and licensed by the Cook County Consumer Affairs Department. Their technicians are skilled at refrigerator repair, freezer repair, oven repair, range repair, dishwasher repair, washer repair, and dryer repair.
Contact:
James Dolbeare
AAA Appliance Service Center
Phone: 888-966-1950
Fax: 847-966-9115
service@AAAasc.com
http://www.AAAasc.com
416 Higgins Road
Park Ridge, IL 60068
Submitted By: Right Now Marketing Group, LLC
AAA Appliance Service Center
James Dolbeare
888 966 1950
service@AAAasc.com
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